The company says the Insignia frame NS-DPF10A was infected during the manufacturing process and has been discontinued. Best Buy has has pulled the infected frames from retail shelves and retail websites and no additional inventory will be sold.
The company did not explain how the frames became infected in the manufacturing process and has not issued a recall for the frame. The company would not say how many Insignia digital frames were infected or where they were sold
In a January 19th product alert on the Insignia product website, the company said the virus affects Windows operating systems and in a January 23rd update, said it was continuing to investigate the issues and “are connecting with our customers who may have been impacted.”
In Canada, Insignia products are sold across Canada in Futureshop and Best Buy stores. Best Buy Canada has informed Digital Home that none of the infected frames were sold through its stores. Digital Home was unable to determine whether any of the frames were sold in FutureShop stores. Futureshop and Best Buy Canada are both owned by Best Buy.