We have invited an outsource NOC provider to discuss the topic with 50 leading VARs and MSPs on April 11-12 at our ChannelNEXT conference in Montreal, and May-16-17 in Ontario. Currently we are seeing 3 camps.
1. MSPs who prefer to handle everything with their in-house team.
2. MSPs who have grown very large and are leveraging outsource NOCs to scale, reduce costs and offer 24/7 services.
3. VARs/MSPs who outsource almost 100% of their managed services to third-party NOCs.
Which type represents you and why it's right for you? As the managed service market matures, we are seeing the lines blurring.