Starting Sept. 1, 2017, the StorageCraft $100K Recovery Guarantee is an automatic benefit for all qualified StorageCraft partners. To be eligible, a partner needs to be Platinum-level and have on staff one StorageCraft Certified Engineer and one StorageCraft Certified Master Engineer. Qualified partners’ machines that are protected at the Cloud Premium Service Level are included in this industry-first guarantee. If a qualified partner’s machines cannot be virtualized during a true failover event, StorageCraft will compensate the partner up to $100,000.
“For far too long, disaster recovery has been handled as a best-effort initiative,” said StorageCraft’s senior director of product management, Hugo Parra, explaining why the company makes this unprecedented guarantee. “We’re raising the bar to make it clear that we stand behind our products and services and that our partners and their customers can 100% rely on us for their data availability and recovery.”
“We’re so sure that our partners who follow best practices can recover a system using our solution,” Parra continued, “that we decided to offer this guarantee. Partners can be confident in our solutions and confident that we will take an all-hands-on-deck approach when the situation requires. We’re deeply invested in the success of our partners, and we have their backs. Our joint customers should know that their data is safe with StorageCraft and its partner network.”
StorageCraft offers guidelines that, when followed, will guarantee partners a timely disaster recovery, either on-premises or in the StorageCraft Cloud. After following the guidelines, if a qualified partner experiences a true disaster and cannot successfully virtualize an affected machine, that partner is eligible for compensation if 1) the partner reports the issue to StorageCraft Support within 24 hours of the disaster and 2) Support is unable to quickly resolve the issue—typically within 24 hours. StorageCraft will pay the partner $10,000 USD in cash or credit per machine, for up to ten machines, for a total of up to $100,000 USD in cash or credit.
StorageCraft Cloud Services is what enables the company to make this unique guarantee. Built with StorageCraft partners and their customers in mind, StorageCraft Cloud Services enhances the unmatched reliability of the award-winning StorageCraft ShadowProtect SPX.