Rogers Communications Inc., announced the launch of Rogers Live Agent, the first Canada-wide business assistance of its kind, providing small business customers with immediate, direct access to a live representative when calling for support. This value-added service enables businesses to connect with a dedicated Rogers representative who will manage their experience with the company, which will streamline communication and reduce time-to-resolution.
“At Rogers, we understand the speed of business today. Our small business customers need quick, efficient conversations that provide them with needed information on our services so that they can focus on building their business success,” said Gordon Stein, Vice President, Rogers Business Segment.
“With Live Agent, small businesses and their teams now have access to immediate, real-time assistance with a customer service representative who is specially trained to meet their service and product needs.”
When calling, customers will immediately speak with a Live Agent who will authenticate the customer, assess the business needs, and then engage the appropriate sales, customer care or technical support required. Whether it’s a question about how to integrate services, maximize the performance on your smartphone, or discuss billing options, Rogers Live Agents are on hand to put customers in touch with the right service, the first time.
“While we are a big company today, it was just a generation ago that Ted was a struggling entrepreneur himself. He never forgot the challenges of building his business and that spirit of innovation and attention to detail are very much part of our corporate DNA. We spend a great deal of time listening to our small business customers and it’s their ongoing input that leads to Rogers innovations like Live Agent,” said Stein.
Rogers continues to provide innovative services to meet the needs of a small business owner and their teams. Rogers has a dedicated team to support small business including sales, marketing, technical support and product development teams. The company recently launched products designed to help small business customers stay connected and provide a complete suite of leading-edge technology at their location, including Rocket Stick and Rocket Hub.