Simplifying business value reporting,
N-able Technologies, the preferred supplier of managed services software
and business transformation services for resellers servicing small- and
medium-sized businesses (SMBs), today announced four new enhancements to its
customizable, next-generation business reporting solution N-compass 2.2.
Developed in direct response to partner feedback and industry demands
including regulations and privacy restrictions, the new reporting features
offered in N-compass 2.2 include:
– Redesigned Executive Summary Report – A graphical report designed to
clearly demonstrate the true business value that managed service
providers (MSPs) deliver to clients.
– Regulatory Compliance & Remote Control Usage Report – A set of new
reporting features that comply with the IT controls provision within
industry regulations and help to prevent and track specific usage and
access of systems throughout customer networks.
– Traffic Usage Report – Assists MSPs with communicating and
demonstrating bandwidth constraints and network bottlenecks to
customers.
– Data Protection Report – A detailed and automated report that notes
when backups and other data protection activities were performed and
shows the ongoing status of network operations.
N-compass is seamlessly integrated and synchronized with N-central.
N-able’s industry-leading remote monitoring and management platform for MSPs
targeting the SMB space.
“Demonstrating ROI and the true business value of proactive managed
services remains a difficult responsibility for many of today’s MSPs,” says
Bill Stewart, vice president, marketing, N-able Technologies.
“With N-compass 2.2 we’ve streamlined the results and built-in reports
that will make it much easier for our partners to show their customers what
exactly they are paying for and why it’s critical to their business,” he says.
“These tell-all reports can also be used as persuasive sales tools to either
up-sell current accounts or attract new ones by using N-central and N-compass
to run a snapshot of their current network statistics and vulnerabilities.”
About 250 N-able partners are actively using N-compass today. The
industry leader expects this number to grow significantly over the next six to
12 months as the managed services market continues to mature and SMBs demand
more measurable ROI for fixed-fee services.
According to Stewart, another looming trend accelerating the need for
MSPs to adopt the tools offered within the N-compass business value reporting
solution is the growing threat of commoditization as cut-price, large-scale
competitors attempt to penetrate the IT services market.
“It’s only a matter of time before telcos and mainstream carriers come
downstream into the SMB space and offer a turn-key remote management solution
that will undercut the price points and question the value offered by today’s
MSPs,” says Stewart. “By using the reporting tools found in N-compass and
strategically positioning and growing their managed services business into a
more proactive and managed service, MSPs can stay ahead of the commoditization
curve, earn new business and deliver an unrivaled value proposition that is
built on trust, service and proven results.”
N-compass 2.2 is available for purchase exclusively to N-able’s MSP
partners. N-able partners who are already using N-compass today and are on a
maintenance and support contract, can download N-compass 2.2 from the N-able
Partner Resource Center.
