Microsoft Dynamics CRM 4.0 Users now can include Telephony and Call Recording features by adding ConversationPRO from VoiceGate, a Division of IgeaCare Systems Inc.

    IgeaCare Systems Inc., through its VoiceGate
    Division, is pleased to announce the introduction of ConversationPRO for
    Microsoft Dynamics CRM 4.0.

    “Contact and call center agents now get a Microsoft’s Dynamics CRM screen
    launch populated with the caller contact information, along with a
    pre-announcement (text to speech) of who is calling before they can even pick
    up the phone,” says Paul Perryman – President of the VoiceGate Division –

    “Using computer telephony integration allows us to not only provide advanced
    call detail reporting to Microsoft Dynamics CRM, it also allows us to trigger
    call recording and save these call logs as voice documents.” He goes on to say
    “The twinning of these two products (Dynamics CRM and ConversationPRO
    deliver feature functionality unparalleled in this space – we have already
    started replacing competitive CRM systems that simply can’t deliver based on
    screen launch or call record functionality, let alone the Microsoft CRM’s ease
    of use,” says Perryman.

    ConversationPRO is a “switch agnostic” telephony server providing the
    following advanced feature set for Microsoft Dynamics CRM:

    Dynamic Screen Launch
    Automatically populate and launch the CRM console with caller contact
    information.

    Call Recording Store and Forward
    Record conversations, retrieve and disseminate by e-mail.

    Live Call Monitoring (Networked)
    Listen to agent or employee conversations live through your desktop
    speakers.

    Live Coaching
    Improve closing ratios using Live Call Monitoring and Instant
    Messaging.

    Off Premise Live Monitoring
    Monitor agent’s conversations from any phone or cell phone, anywhere
    in the world.

    Advanced Call Reporting
    Retrieve detailed reports on time spent on calls, who called and when
    they called.

    Remote Screen Launch
    Remotely, from anywhere in the world, automatically populate CRM
    console.

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