IgeaCare Systems Inc., through its VoiceGate
Division, is pleased to announce the introduction of ConversationPRO for
Microsoft Dynamics CRM 4.0.
“Contact and call center agents now get a Microsoft’s Dynamics CRM screen
launch populated with the caller contact information, along with a
pre-announcement (text to speech) of who is calling before they can even pick
up the phone,” says Paul Perryman – President of the VoiceGate Division –
“Using computer telephony integration allows us to not only provide advanced
call detail reporting to Microsoft Dynamics CRM, it also allows us to trigger
call recording and save these call logs as voice documents.” He goes on to say
“The twinning of these two products (Dynamics CRM and ConversationPRO
deliver feature functionality unparalleled in this space – we have already
started replacing competitive CRM systems that simply can’t deliver based on
screen launch or call record functionality, let alone the Microsoft CRM’s ease
of use,” says Perryman.
ConversationPRO is a “switch agnostic” telephony server providing the
following advanced feature set for Microsoft Dynamics CRM:
Dynamic Screen Launch
Automatically populate and launch the CRM console with caller contact
Call Recording Store and Forward
Record conversations, retrieve and disseminate by e-mail.
Live Call Monitoring (Networked)
Listen to agent or employee conversations live through your desktop
Improve closing ratios using Live Call Monitoring and Instant
Off Premise Live Monitoring
Monitor agent’s conversations from any phone or cell phone, anywhere
in the world.
Advanced Call Reporting
Retrieve detailed reports on time spent on calls, who called and when
Remote Screen Launch
Remotely, from anywhere in the world, automatically populate CRM