MessageWay will be used to manage the exchange of electronic files between
more than 1,000 retail outlets and the Home Hardware order processing and
replenishment systems.
Brent Horst, Home Hardware’s Director of Corporate Applications shared,
“Our Dealer-owners are the core of our business and we’re constantly looking
for ways to improve the quality and timeliness of the services we provide
them. The lion’s share of our information exchange with partners is through
electronic file transfer and we saw a number of opportunities to improve our
service levels by enhancing our capabilities in that area.”
After a thorough evaluation process, Home Hardware chose MessageWay. “We
found that many of the other solutions we looked at required us to change the
way we do business,” said Horst. “MessageWay gave us much more flexibility to
address the file exchange requirements for our retailer network without having
to change our business processes. As an added benefit, we also see more
opportunities to extend MessageWay into our supplier community.”
Greg Faubert, MessageWay President and CEO noted, “Home Hardware was very
disciplined and methodical in their evaluation, and they had a well-defined
vision of how a managed file transfer solution should fit into their business
model. That played right into MessageWay’s strengths. Our service-oriented
architecture enabled them to adapt the solution to match their business
environment and processes, not the other way around.”
