Global Connect, the leading provider of hosted dialing and communication services, announces new features designed to help ARM clients improve agent efficiency and effectiveness. Best Time of Day Reporting and Call Scheduler, Demographics Analyzer, and Customized Call List Sort Interface demonstrate Global Connect's commitment to developing state-of-the-art technology to help ARM clients operate more productively and profitably.
"In today's economy, it is more important than ever that agents are able to make the right call to the right person at the right time. Unfortunately, many of the features introduced by other hosted dialing services are cosmetic and actually do very little to change the way their clients are doing business," said Darrin Bird, Chief Operating Officer of Global Connect. "The Demographics Analyzer, along with the other features introduced by Global Connect today, are not simply cosmetic bells and whistles. They allow ARM providers to be strategic, targeted, and efficient, and they'll have a positive impact on the bottom line."
The new features unveiled by Global Connect include:
Best Time of Day Reporting and Call Scheduler — This feature uses client-specific calling data or Global Connect default data to provide clients with the best time to call, based on area code and three-digit prefix. Clients can then use this data to automatically schedule their dialer campaigns for the best time of day, or they can review the information in a reporting format for further analysis.
Demographics Analyzer — Incorporating demographic data such as income level, home ownership and education level, Global Connect clients can maximize agent time and penetration rates by developing a more focused calling strategy, ultimately resulting in increased collections and collector utilization.
Customized Call List Sort Interface — With the ability to upload up to 30 different data points, the Call List Sort Interface allows clients to sort or organize their call list in any order they desire using their data fields. Combining this enhanced data sort feature with the Demographics Analyzer, Global Connect clients can sort campaigns by demographic data for a more efficient, effective call strategy.
"These new features, combined with Global Connect's existing list of robust features, such as agent dashboard reporting, agent screen pops, smart hold queue routing and pacing, provide agents with the tools they need to contact, comply, and ultimately collect," said Bird.