Longview Solutions announced that it has once again received high scores* for overall customer satisfaction and vendor experience (overall value for money, responsiveness of telephone support, ease of applying upgrades/fixes/patches) among CPM vendors in a recent report published by Gartner entitled "User Survey Analysis: Customers Rate Their CPM Vendors, 2012".
Visit http://www.longview.com/gartnerresearch to download the full report.
Based on end user responses collected as part of the annual Gartner Magic Quadrant for CPM Suites, the report evaluated vendors across key areas of customer satisfaction: including Vendor Experience, Product Experience, Implementation Experience and Total Cost of Ownership.
Megavendors still not the best option
The vendors that participated in the Survey are categorized into four key groups: megavendors; pure-play vendors; Software-as-a-Service (SaaS); and mid-sized customer vendors. The report recommends, when referencing the Magic Quadrant for CPM Suites, "Don't just focus on the megavendors when evaluating prospective providers. Extend product evaluations past the assessment of individual functions, and consider the cost and complexity of implementations and on-going use, as well as the overall value of the vendor relationship."
"Customer experience and satisfaction are critical success factors in every implementation and at Longview Solutions it is inherent in everything we do; from our first client conversation through to implementation and on-going support," said John Power, CEO of Longview Solutions. "We believe our commitment to the customer experience is evident based on the high ratings we've received from the user survey report and in our view one of the main reasons we continue to grow and gain market share."