Continuum®, the industry's only channel-exclusive provider of fully integrated managed IT services solutions, has released Continuity247™, a fully managed backup platform. Continuity247 is supported by the company’s industry-leading Network Operations Center (NOC), which proactively monitors, troubleshoots and remediates any problems to ensure backups run 24x7x365 for the small and medium-sized business (SMB) clients of its MSP partners. These services minimize MSPs’ time dealing with backup and disaster recovery (BDR), allowing them to focus on business issues, rather than day-to-day IT.
Continuity247 is built with the company’s proven R1Soft backup technology, acquired last year, protecting nearly 250,000 servers and trusted by more than 1,800 Web hosting providers in small and large data centers across the globe. Powered by IBM’s Cloud, SoftLayer infrastructure, Continuity247’s flexible and convenient platform also delivers local hardware independence, allowing MSPs to maintain existing vendor relationships.
“Continuum has been answering the critical call for a backup solution in the market since 2011, but the market has evolved considerably, and we understand that our partners and their clients need more today in serving the complete SMB market,” said Michael George, CEO of Continuum. “Backup continues as an essential component of our partners’ businesses, so it continues as a core component of Continuum’s IT services model. Continuity247 is the backup solution for today and for the future, enabling MSPs to own and control cloud backup as the strategic on ramp to the cloud.”
Continuity247 allows MSPs to easily manage all clients’ backups from a single pane of glass with remote access to appliances, protected machines and the cloud. MSPs can also add Continuum’s intelligent Remote Monitoring and Management (RMM) platform backed by the company’s NOC with additional benefits across all infrastructure they support including alerting, integrated ticketing, remote control, scripting, patch management, antivirus software and reporting.
“When it comes to BDR, MSPs face a number of challenges with perhaps the most time consuming being the monitoring and management of client backups,” said Dee Zepf, Vice President of Products and Technical Services at Continuum. “Continuity247 is a world-class offering that is a game changer for our MSP partners because every aspect points to greater reliability, flexibility, convenience and better margins. We are delighted to deliver the ‘set it and forget it’ solution our partners have asked for, with local and hybrid packaging options to meet the needs of the low and high end of the solution spectrum while maximizing margins.”
Gary Harlam, President, Technology Advisory Group said, “I have been involved in the early beta and have been impressed with the range of deployment options for Continuity247, its performance as well as the attractive margins it offers at both the low and high end. With multiple BDRs covering almost 100 servers, my clients’ BDR needs are diverse but Continuity247’s flexibility and scalability will meet all their backup requirements.”
“Backup and disaster recovery provide almost immediate ROI opportunities and a low-cost entry to the cloud for MSPs, especially when there is a strong end-user demand,” said Dave Simpson, Senior Storage Analyst with 451 Research. “The Continuity247 service enables Continuum’s MSP partners to rapidly get into the booming market for cloud-based BDR. And Continuum’s integrated RMM and NOC are good differentiators for service providers.”
Several packages are offered to meet the needs of any client, including a flex package that features pooled storage at the MSP level, allowing for easy optimized storage across clients, providing greater scalability and margins. All packages are priced monthly, do not require an annual contract and are built to scale at the MSP’s pace.