– "Apple's performance in computer reliability demonstrated the greatest improvement over the first quarter of this year," stated David Milman, CEO of RESCUECOM. "While Apple's computer market share has remained relatively unchanged from the first quarter, accounting for about 26%, Apple's reliability score has nearly doubled." The number of tech support requests received by RESCUECOM's Level 3 Certified technicians for Apple computers has been reduced by more than half during the second quarter of 2013.
The computer reliability report scores for 2013 Q2 are:
Samsung (874)
Apple (503)
Lenovo/IBM (230)
ASUS (191)
Dell (56)
HP (53)
Toshiba (41)
Acer (21)
Samsung still is the top performer in computer reliability with a repair share of only slightly more than one percent. Samsung remains ahead of the next nearest manufacturer by a wide margin.
Lenovo/IBM, a long-time top performer in computer reliability, has only dropped as low as third place in recent quarterly reports. Over the past two years, Lenovo/IBM has made small market share gains, fluctuating between five and eight percent, yet holding very strong in computer reliability.
HP and Dell have consistently ranked in the mid-range of top performers in computer reliability, but HP has always been positioned ahead of Dell. For the first time in the history of RESCUECOM computer reliability studies, Dell has overtaken HP!
ASUS pushed through to second in computer reliability for the second half of 2012. In the first two quarters of 2013, ASUS still maintains fourth position, above other leading manufacturers.
RESCUECOM determines the manufacturer's reliability by comparing their market share of shipped computers in a given time period to the percentage of computer repair calls RESCUECOM's Level-3 Certified technicians handle for the same manufacturer.
RESCUECOM used the following data to calculate reliability scores for the 2013 Q2 Computer Reliability Report:
Manufacturer
U.S. Computer
Market Share2
(Percentage of Share
computers shipped)
RESCUECOM Computer
Repair Share1
(Percentage of service calls
to 1-800-RESCUE-PC)
Computer
Reliability
Score1
SAMSUNG
9.7%
1.1%
874
APPLE
26.3%
5.2%
503
IBM/LENOVO
6.6%
2.8%
230
ASUS
4.2%
2.2%
191
DELL
15.2%
27.4%
56
HP
16.2%
30.5%
53
TOSHIBA
3.4%
8.4%
41
ACER
4.0%
18.8%
21
1 – Computer repair share percentages and computer reliability scores include tablets.
2 – The computer reliability report does not include "other" manufacturers, defined as all manufacturers
that have below 1.0% market share.
3 – Market share numbers are provided by IDC.
