COVID Reshapes Traditional Customer Service
Uniphore, an early leader in Conversational Service Automation (CSA), announced results from its latest COVID-era survey that underscore how challenges facing customer service centers...
Why did Jay McBain choose Canalys?
The general sense of resignation that is pervading the country is real. I, like many others, wrote and spoke about it several times. Many...
Jay McBain Discusses 2019/2020
My interview with Jay McBain was to be just a twenty minute chat about his thoughts on what happened in the channel this year...
Julian Lee Discusses with Carl West of GfK
To put it mildly, consumer confidence is way down. The type of post COVID recovery is still all up in the air. Where she...
Canada is the No. 1 overall
Canada is the No. 1 overall in the 2021 Best Countries Report. Canada also ranked No. 1 in quality of life and social purpose....
Carl West from Research Company GfK Provides Insights in the UK Channel Market
There is no shortage of opinions in the technology World. Most have some level of truth, but would you bet your future on it?...
Gartner Says By 2020, Artificial Intelligence Will Create More Jobs Than It Eliminates
AI Will Create 2.3 Million Jobs in 2020, While Eliminating 1.8 Million
2020 will be a pivotal year in AI-related employment dynamics, according to Gartner,...
2025 Predictions from Threat Vulnerability Expert Joy Beland
Julian and Joy Beland from Summit 7 discussed the evolving landscape of cybersecurity, emphasizing the increasing visibility of nation-state cyber attacks and their potential...
Aptum Study: Various Cloud Environment Complexities are Causing IT Headaches
Aptum, a global provider of Managed Services and Advisory & Consulting Services, released part one of its annual Cloud Impact Study 2023 – Clear...
2025 Predictions from Mark Scott
Mark Scott, is General Partner at Top Down Ventures and formerly founder and CEO of several ventures such as N-able and Fully Managed. During...
