COVID Reshapes Traditional Customer Service
Uniphore, an early leader in Conversational Service Automation (CSA), announced results from its latest COVID-era survey that underscore how challenges facing customer service centers...
Why did Jay McBain choose Canalys?
The general sense of resignation that is pervading the country is real. I, like many others, wrote and spoke about it several times. Many...
AI, Tariffs, and GDPR: The Channel’s Triple Threat in 2026
Julian sat down with Randal Wark and Paolo Del Nibletto to discuss the business climate in 2025, addressing the unpredictability of tariffs and its effects on corporate decision-making....
Canada is the No. 1 overall
Canada is the No. 1 overall in the 2021 Best Countries Report. Canada also ranked No. 1 in quality of life and social purpose....
Poll from Robert Walters Find Companies in Toronto Still Face Lack of Talent
Toronto skills shortage: 22% increase in unfilled vacancies as city grapples with lack of talent
22% increase in unfilled job vacancies in Toronto
44% of firms...
Carl West from Research Company GfK Provides Insights in the UK Channel Market
There is no shortage of opinions in the technology World. Most have some level of truth, but would you bet your future on it?...
Alex Dow Presents National Cyber Threat Assessment Report
Cybersecurity Expert Alex Dow presented insights from the National Cyber Threat Assessment Report for 2025 and 2026, highlighting the exacerbation of cyber threats due...
Discussion with OSF Digital on its 2023 Omnichannel Retail Index
We interviewed Rich Siefert, Sr. Consultant, OSF Digital and Kathy Kimple, Executive Director, Digital Strategy.
OSF Digital, an award-winning provider of digital transformation services to companies...
New UK Survey Found 57% of Remote Working Civil Servants Had a Better Work-Life...
There are several research reports coming out on the good, bad and ugly of remote working over the pandemic. Here is one coming from...
Communication: A Leader’s Role in Change Management
Some leaders shy away from communicating in the middle of a change initiative, particularly when the project is not proceeding as expected. Unfortunately, a...
