Jay McBain Discusses 2019/2020
My interview with Jay McBain was to be just a twenty minute chat about his thoughts on what happened in the channel this year...
COVID Reshapes Traditional Customer Service
Uniphore, an early leader in Conversational Service Automation (CSA), announced results from its latest COVID-era survey that underscore how challenges facing customer service centers...
Discussion with OSF Digital on its 2023 Omnichannel Retail Index
We interviewed Rich Siefert, Sr. Consultant, OSF Digital and Kathy Kimple, Executive Director, Digital Strategy.
OSF Digital, an award-winning provider of digital transformation services to companies...
New UK Survey Found 57% of Remote Working Civil Servants Had a Better Work-Life...
There are several research reports coming out on the good, bad and ugly of remote working over the pandemic. Here is one coming from...
Poll from Robert Walters Find Companies in Toronto Still Face Lack of Talent
Toronto skills shortage: 22% increase in unfilled vacancies as city grapples with lack of talent
22% increase in unfilled job vacancies in Toronto
44% of firms...
The New Mindset – Shift, Move or Bust
Wanna sell your MSP or VAR business? Now?
The biggest shift in our industry is happening as we speak, between working from home, cloud, cyber...
2019 Predictions from Forrester
Research shows that 70% of MSPs are looking for an exit in the next 5 years. 96% of them are not able to scale...
Why did Jay McBain choose Canalys?
The general sense of resignation that is pervading the country is real. I, like many others, wrote and spoke about it several times. Many...
2025 Predictions from GoTo
Conversation with Michael Day, VP Global Partner Sales of GoTo, a company making IT and business communications easy, so its customers can do what...
2025 Predictions from Unified Communications Provider Wildix
Conversation with Jason Uslan, Global VP of Sales at Wildix a a global provider of unified communications solutions that enhance the efficiency and productivity...
