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Ex-Microsoft exec new channel boss at VMware

Jenni Flinders will be leading the worldwide channels team for VMware, the company has confirmed. Flinders, a 24-year veteran of the IT channel, will officially hold the title of vice president of...

Five Not-So-Stressful Tips to Resolve Customer Complaints

While much has been said on how to avoid complaints from your customers, they will still happen. Assuming you’re a good person trying hard, being told you aren’t delivering takes your...

Fujitsu focusing on new workplace dynamics

The push to go digital has left several companies wondering what to do with their paper-based data. As workplaces evolve Fujitsu has recognized this new trend and is trying to address the...

Acronis to reveal “forever recurring revenue” strategy for MSPs

Most Managed Services Providers (MSP) know that the pot of gold at the end of the rainbow is consistent recurring revenue streams. But that gold at the end of the recurring revenue...

Activate Digital shows Canada that being digital is the new reality

The first ever Activate Digital event took place in Guelph, Ont., in front of more than 400 attendees at the Delta Hotel & Conference centre. The event, highlighted by keynote addresses by...
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Canada’s Digital Technology Supercluster Positions Canada as a Global Leader

Canada's Digital Technology Supercluster is proudly based out of British Columbia, with partners from, and benefits that will be felt across Canada. The consortium includes founding members TELUS, Microsoft, Teck, Change...
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Solarwinds MSP’s Dave Sobel Talks about New Integrations and Acquisitions

Solarwinds MSP emerged from the integration of Solarwinds N-Able and Logicnow last June.  Since then, they have been busy with the acquisition of Spam Experts, launching a Mail Assure product for...
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Datto’s Pete Rawlinson Discusses the Recent Merger with Autotask

Pete Rawlinson, Datto's CMO, talks about the merge between Datto and Autotask and how it came about.  This was an obvious choice as both companies are complimentary and share the same...

Gartner Says Intelligent Automation Will Transform Workplace Outsourcing

Intelligent automation will transform workplace outsourcing according to Gartner, Inc. Sourcing and vendor management leaders must prepare to restructure these services and renegotiate contracts to leverage intelligent automation. Gartner defines intelligent automation...
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Jay McBain from Forrester Talks About the Future of the Channel

What is ahead for the channel?  First major trend is that many partners are aging out and are looking to retire.  Second trend is around new buyers.  65% of all technology...