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Five reasons to not give up on the telephone

Do you appreciate the value of a real time conversation? Or would you rather just send a text or email? While many people would rather do the latter, real conversations can...

IT Glue looks to free the minds of MSPs

Did you know that a minimum of 20 per cent of an individual’s time at work is spent looking for information? Imagine how much more efficient this worker could be if...

A Different Take on Employee Engagement

Gallup defines engaged employees as those who are involved in, enthusiastic about, and committed to their workplace. To find a way to measure this, Gallup studied tens of millions of people...

Could a workplace harassment claim shut down your business?

When was the last time you awoke to an issue in your business that had been going on for a while before you became aware of it? The workplace harassment issue...

New Email marketing tool for the channel has Canadian roots

With the popularity of social media still going strong, it’s surprising that email, the original killer app, is providing the best results for channel partners. Nielsen recently did a study that showed...

Channel opportunity for data backup in hyper-converged market

NEW ORLEANS – There is a new data backup and recovery vendor in the marketplace. The only thing is they are not so new. HYCU, Inc., based in Boston, has been...

Nutanix Canada leader working to make IT invisible

NEW ORLEANS - After a long, five-year journey for Nutanix to make hyper-converge a reality in Canada, the Canadian Country Manager believes the market has accepted the software-defined infrastructure solution. Robert Yelenich,...

Dell Canada president works to get in front of partners

LAS VEGAS - It’s been a little over nine months since Kevin Connolly took over for another Kevin (Peesker) as the new president of Dell Canada Commercial. And, while Connolly is...

Ex-Microsoft exec new channel boss at VMware

Jenni Flinders will be leading the worldwide channels team for VMware, the company has confirmed. Flinders, a 24-year veteran of the IT channel, will officially hold the title of vice president of...

Five Not-So-Stressful Tips to Resolve Customer Complaints

While much has been said on how to avoid complaints from your customers, they will still happen. Assuming you’re a good person trying hard, being told you aren’t delivering takes your...