VARCoach Mark Eydman Discusses Customer Experience and Loyalty
The "what and how" you cultivate and nurture the customer experience will most likely determine the level and quality of the customers' loyalty to...
The TSP Advisory: Assessment for Business Transformation
James Davis of The TSP Advisory, talked about the challenges Managed Service Providers (MSPs) face in transitioning from a reactive break-fix model to a...
TetraNoodle: The Impact of AI on Team Dynamics and Productivity
Manuj Aggarwal, Founder of TetraNoodle Technologies, talked about the integration of AI within Managed Service Providers (MSPs) and the opportunities it presents for enhancing...
MasterChat Episode #13: Why Diversity Matters in Your Business?
Our special guest was Glynis Devine. An absolution expert on women leadership and diversity challenges in the workplace. If you want to understand the...
Returning To Work Post Covid: 2 Leadership Tools to Create Trust and Psychological Safety...
By Corry Robertson
Kudos to the leaders guiding their employees through the return to work after the Covid era. I am thrilled as I observe...
Using deserved Customer Loyalty to drive Business Success
By Mark Eydman
One simple model suggests that Loyalty is a behaviour exhibited by Customers built upon the feeling of Satisfaction that accumulates through interactions...
Interview with Sales Academy at ChannelNext West 2023
Find out more at https://www.salesacademy.ca/
MasterChat Episode #1 What are the Channel Partner Alliance Membership Benefits?
By joining the Channel Partner Alliance, members get 6 big benefits out of the gate:
1. Goal-setting and execution tool to get started and stay...
UK Channel Business Coach talks about the sales challenge facing VARs and MSPs
In my recent interview with Paul Lloyd, we talked about some of the fundamental hurdles facing channel partners and the consequences of not doing...
Interview with AI Pioneer Manuj Aggarwal at ChannelNext Central 2025
Guest: Manuj Aggarwal, CIO at TetraNoodle
Manuj shared his ambition to assist the next 20 individuals in achieving Nobel Prize recognition, a goal inspired by his discovery...
