MasterChat Episode #10: Why peer groups matter?
Why peer-groups matter to MSPs? You can ask anyone who is a member of a peer-group and they will probably tell you it ie...
A Smart Exit Strategy for MSPs
Evergreen stands out in a world dominated by short-term-focused private equity firms. Unlike others, it operates as a company, not a fund, and aims...
Why Customer Loyalty Matters Now More Than Ever
Customer loyalty is always important to every business. Without it, a business will eventually fail. However, depending on the business and the economic conditions,...
Interview with Sales Expert Shane Gibson at ChannelNext Central 2025
Guest: Shane Gibson, Keynote Speaker on B2B Sales
Shane discussed the transformative impact of AI on sales, emphasizing that recent advancements have exceeded his expectations from...
MasterChat Episode #7: Measuring your MSP’s Best Practices
All MSPs understand the basics of managed services. The challenge is how to scale and make more profits. The answer revolves around how good...
How to Build KPIs that Align with Partner Goals
Rich Fowler, Channel Partner Manager, at k-ecommerce, is a seasoned channel strategist with 25+ years of experience developing global partner programs.
Rich emphasized the importance of...
Interview with TetraNoodle at ChannelNext West 2024
Manuj Aggarwal, Founder of TetraNoodle Technologies
Manuj discussed the role of AI as a powerful pattern recognition system that integrates knowledge from various domains to...
MasterChat Episode #12: Selling your MSP Business
Selling your MSP Business is not something that is easy to do. It takes a lot of preparation and planning well in advance (years)...
Establishing Trust and Psychological Safety in the Workplace: 3 Strategies For Your Team
What is psychological safety?
Amy Edmondson, an organizational behavioral scientist and professor at Harvard Business School first identified the concept of psychological safety in work...
MasterChat Episode #4: Nailing Cyber Security
Every MSP must be offering some level of cyber security protection service to their customers. Whatever technology stack you offer is entirely up to...
