Canon Technology Solutions was first introduced to the power and
potential of N-central – the industry’s leading managed services platform,
at N-able’s Partner Summit in June 2005. After meeting with the sales team and
seeing the profitable, long-term impact N-able’s proven technology and
processes like “BluePrint for Success” would have on Canon Technology
Solutions’ business model, the conversations surrounding a new partnership
moved quickly. A few weeks later N-able’s Channel team began working with
Canon Technology Solutions to augment its existing managed services practice,
allowing for a more profitable, high-performance, branded customer care
offering that easily scales from small businesses to well-established

With more than 50 engineers on staff, half of which are field based, and
more than 25 sales and customer service representatives, Canon Technology
Solutions was looking for ways to improve operational efficiencies and
maximize the workforce productivity of its managed services team. “Since
partnering with N-able, we’ve successfully organized our managed services
practice and expanded and improved the capabilities and overall value and
services we provide to our customers,” said Kevin Swint, President, Canon
Technology Solutions. “From every-day business processes, to marketing and
sales strategies, we’ve transitioned our managed services offering from a
technology sale to a market-smart business resolution.”

Like other N-able partners, Canon Technology Solutions points to the
company’s unparalleled channel support, business resources, and technology
platform as the primary factors influencing its purchasing decision. “N-able
brings a more holistic approach to managed services,” continues Swint. “Its
partner support, processes and technology have helped us refine our model,
pinpoint issues faster and get the right information in front of our engineers
so they can address problems proactively and without hesitation.”

“Canon Technology Solutions is a renowned IT services leader and we’re
pleased to call them an N-able partner,” said Janice Siddons, vice president
of channel, N-able. “Our goal is to help develop our partners and ensure their
success. That’s why we are continually reinvesting in the channel and bringing
forward the processes, customer support, services and technologies that matter
most to our partners.”