MedicAlert is the leading provider of emergency medical information
services linked to customized bracelets and necklets for Canadians with
medical conditions and special medical needs. MedicAlert ensures immediate
24×7 access by emergency responders and health professionals to a member’s
medical records.

To ensure uninterrupted availability of the organization’s Web site and
access to member medical records in the event of a disaster, MedicAlert is
co-locating its fail-over Web site and database within the secure confines of
a Q9 data centre. Under the terms of the agreement, Q9 is providing physical
space, guaranteed power and managed bandwidth services.

“With lives potentially at stake, having our members’ data available at
all times is absolutely critical,” says Michael Shreve, Director, Systems and
Supply Chain, MedicAlert. “Maintaining our internal facilities at a level of
fault-tolerance to withstand any eventuality would be cost prohibitive. With
Q9, we get the benefit of world-class data centre facilities at a fraction of
what it would cost to build ourselves. We selected Q9 based not just on their
guaranteed reliability, but also because of their comprehensive security,
which is just as important given the confidential nature of our members’

Q9 delivers unparalleled service through an extensive suite of customer
care products, including a Web-based portal that provides complete visibility
into customer equipment and Q9 services. All Q9 and customer systems are
monitored from a Q9 Network Operations Centre (NOC) 24 hours a day, seven days
a week. NOC experts are also available to customers on an around-the-clock
basis to resolve issues and provide advice.

“We are delighted to be providing MedicAlert with the infrastructure
services it needs to protect the health and privacy of its members,” says
Osama Arafat, CEO, Q9 Networks. “With the demands for reliable computing
infrastructure growing, organizations of all sizes are turning to Q9 in an
effort to manage costs and complexity while meeting organizational and
legislative requirements for risk management.”