AMC Technology, L.L.C., a leading provider of computer telephony integration to CRM solutions, today reported results for 2015 that included significant growth in enterprise sales and subscriptions. Contributing to the company’s growth was a 400% increase in Siebel integration revenue and subscription sales that continued to make up 25% of overall sales. With customer retention and customer satisfaction as the top two reasons why companies are investing in improvements to customer experience (Deloitte), organizations are seeking tools like Contact Canvas that increase customer loyalty.
In 2015, AMC introduced new integrations for Microsoft CRM and Desk.com expanding their Contact Canvas CRM integration portfolio that already included SAP, Salesforce, Siebel, Peoplesoft and Oracle Service Cloud. Support of cloud based CRMs has become increasingly important as organizations look more and more towards cloud offerings to increase business agility.
AMC completed product integration certifications last year with Avaya, SAP, and Microsoft, and released new versions of Contact Canvas as well. “Maintaining product certifications and advancing our software to include new features and improvements demonstrates AMC’s continued commitment to providing long term solutions for contact centers that personalize the customer experience and increase customer satisfaction,” said Aimee Stinson, Director of Strategic Alliances.
AMC will continue to offer companies that purchase Contact Canvas migration protection so that they can swap adapters and drivers free of charge if they select a different CRM or telephony platform. Additionally, Contact Canvas subscribers with contracts of three years or more can also lock in to avoid unplanned software increases.