Since its founding in 1923, TIME Magazine has been one of the most
authoritative and informative guides to what is happening in the worlds of
health and science, politics, business, society and entertainment. Time.com’s
annual “Best of the Web” list includes some of the most popular and
influential sites on the Internet — sites like Amazon, Flickr and Twitter.
“We are thrilled to be recognized by Time.com, one of the most
recognizable names in news”, said Fonolo CTO Jason Bigue. “Time’s 50 Best
Websites is an important ranking and being included on this list alongside
some of the most recognizable and prestigious sites on the Internet is truly
an honor.”
Fonolo offers several innovative services to help consumers manage the
frustrations of dealing with large companies over the phone. For anyone tired
of navigating lengthy phone menus — “Press 1 for this, press 2 for that” —
Fonolo’s “Deep Dialing” feature will be a welcome relief. “Deep Dialing”
allows users to visually navigate a company’s phone menu on a computer or
mobile device and reach any point in that menu with a simple click. Fonolo
then navigates the phone menu, rings the user’s phone and connects the two
parties.
Fonolo’s free consumer service also includes features like call
recording, “Quick Tones” — a feature that ends the annoyance of having to
“please enter your 10-digit ID number” and a comprehensive directory of more
than 500 North American companies. In addition to its consumer service, Fonolo
is now making its technology available to companies that want to improve their
customer service experience.
Since unveiling it’s public beta program last December, Fonolo has
received overwhelming feedback from consumers and has been recognized with
numerous industry awards.
