Quovim C3 signs multiple support agreements with US contact centers
Quovim C3, a provider of Contact Center and Unified Communications solutions and consulting services, announces multiple U.S. client agreements as the company benefits from increased North American demand for their contact center software and specialized consulting services. The Montreal-based company has seen tremendous growth south of the border with U.S. companies looking to optimize their customer contact operations.
Following the SatCom Marketing announcement made in May of last year, Quovim C3 has worked on dozens of new opportunities, of which three mid-to-large sized organizations from a diverse set of industries, have already signed. Geographically dispersed across the U.S., these companies all manage contact center operations using PureConnect*, an all-in-one customer engagement offering from Genesys®, the global leader in omnichannel customer experience and contact center solutions.
Cornerstone United (North Carolina), Aiphone (Washington) and EPIQ Systems (Oregon) are three prime examples of companies who selected to move their PureConnect support operations to Quovim C3. Focused on building strong customer relationships, these companies turned to Quovim C3 to help support their contact center operations, provide strategic guidance that accelerates growth and provide added-value products and services that allow them to maximize use of their systems.
Quovim C3 sees this growth as an emerging trend in the marketplace as customer-minded companies actively seek to partner with an experienced solutions provider willing to invest time and effort to understand their operations, and will act as an extension of their business. They recognize that sophisticated technologies need to be supported by a solutions expert who can help them derive maximum value.
All companies site Quovim C3's personalized care and consultative approach as the basis for selecting them over other providers, with location never factoring into the decision.
These client-partner acquisitions are part of Quovim C3's long-term growth strategy focused on demonstrating the company's unique approach to the U.S. market where the cross section between technology and the customer experience has become critical.
To accommodate growth, Quovim C3 has moved its headquarters to a larger, modern environment that will facilitate current and future expansion.