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Samsung Announces Details of Canadian Product Exchange for the Galaxy Note7

Samsung Electronics Canada Inc. announced the immediate availability of a Canadian Product Exchange for Galaxy Note7 owners. This exchange was launched in response to the recent announcement regarding reported battery cell issues with the Galaxy Note7 device.

While there have been only a small number of reported incidents globally, Samsung is taking great care to provide customers with the support they need. Samsung has identified the affected inventory and stopped sales and shipments of those devices. For customers, who have Galaxy Note7 devices, Samsung will replace their current device with a new one.

"Samsung holds safety and consumer satisfaction as a top priority," says Paul Brannen, Executive Vice President, Mobile Solutions, Samsung Electronics Canada. "While there have been no confirmed incidents in Canada, Samsung is taking a proactive approach to address customer needs around the Note7 and immediately addressing any consumer concerns."  

The Canadian Product Exchange will offer consumers the following choices:

  1. Exchange current Galaxy Note7 device with a new Galaxy Note7
  2. Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7edge through the carrier or retail outlet where they purchased their device

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