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Unified Office Further Expands VPS Real-Time Business Intelligence and Reporting Capabilities With WebRTC Management Portal

Unified Office, Inc., a managed services provider offering hybrid cloud-based unified communications and virtual office services through a variety of channel partners, announced that it is expanding its industry leading Visual Performance Suite capabilities through the addition of their WebRTC management portal. Visual Performance Suite is the first analytics package in the industry to provide a customizable real-time view of operational performance along with the ability to create their own unique experience using a simple WebRTC interface. Visual Performance Suite is part of Unified Office's Total Connect NowSM , an innovative, easy to use managed communications service that integrates high quality voice communications, service-level monitoring, business continuity, and business analytics tools. This provides businesses with the visibility and instrumentation needed to better manage their operations allowing them to adapt to rapidly changing business conditions.

"Because our customers are the only ones who know what data is valuable to them, we wanted to provide them with a self configurable interface so that they can define their own metrics and experience according to what is most important to them ,and the way in which they work," said Ray Pasquale, CEO of Unified office. "No other service provider provides this level of real-time actionable analytics to businesses of all sizes, all accessible through a simple, easy to use browser interface."

Visual Performance Suite provides a real-time view of changes in operational performance levels and actionable intelligence for managers and owners, enabling them to configure their own real-time business performance metrics, take immediate actions, and apply continuous operational improvements, resulting in higher customer satisfaction, increased customer retention, and increased revenues and profitability. Businesses can create their own unique experiences using Unified Office’s WebRTC management portal  extension to Unified Office’s Visual Performance Suite™. For example they can now easily record their own messaging, using a WebRTC browser interface in addition to performing other tasks like real-time monitoring and alerting as well as moves , adds and changes all via a simple easy to use browser interface

Unified Office customers who have deployed Total Connect Now with the Visual Performance Suite see the following benefits.

  • The ability to see and react more quickly to changing business conditions
  • Increased customer satisfaction and retention
  • Increased revenue and profitability

As businesses struggle with the necessary retirement of their legacy VoIP and PBX platforms, Unified Office is able to deliver the most adaptable managed communications service platform on the market today with the highest levels of service quality, reliability and innovation. Unified Office’s HQRP™ patent pending suite of algorithms and protocols provide unique end-to-end business continuity that dynamically adapts to underlying network anomalies whether it be at the premise or in the cloud.

Unified Office takes total responsibility for its customers’ Total Connect Now business communications services. Proactive service monitoring and backup around the clock ensures a worry-free experience. With extensive interoperability testing, users can rest assured that their service provides outstanding reliability and is available whenever and wherever they need it.

 

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